Degraded API services performance related to ML

Incident Report for Gorgias

Resolved

This incident has been resolved.
Posted Mar 29, 2025 - 03:36 PDT

Monitoring

The following features have degraded performances on Machine Learning related features:
- AI agent
- Auto QA
- Ticket fields
Posted Mar 28, 2025 - 10:14 PDT
This incident affected: Automate (AI Agent).