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Incident Report for Gorgias

Resolved

This incident has been resolved.
Posted Apr 28, 2020 - 04:07 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Apr 27, 2020 - 22:43 UTC

Investigating

We noticed that users who recently created a Gorgias helpdesk account (after 2020-04-27 16:10:00 UTC) cannot log into their accounts. We are investigating this issue.
Posted Apr 27, 2020 - 20:47 UTC
This incident affected: Helpdesk (REST API, Web App, Mobile Apps).