The issue has been identified and a fix is being implemented.
Posted Apr 27, 2020 - 15:43 PDT
Investigating
We noticed that users who recently created a Gorgias helpdesk account (after 2020-04-27 16:10:00 UTC) cannot log into their accounts. We are investigating this issue.
Posted Apr 27, 2020 - 13:47 PDT
This incident affected: Helpdesk (REST API, Web App, Mobile Apps).