Increased latency and error rate in us-central1-d8ff

Incident Report for Gorgias

Resolved

This incident has been resolved.

Posted Apr 09, 2022 - 12:44 PDT

Identified

The issue has been identified and a fix is being implemented.

Posted Apr 09, 2022 - 11:57 PDT

Update

We are continuing to investigate this issue.

Posted Apr 09, 2022 - 11:23 PDT

Investigating

We are currently investigating this issue.

Posted Apr 09, 2022 - 11:22 PDT

This incident affected: Helpdesk (REST API, Web App, Mobile Apps) and Helpdesk Clusters (us-central1-d8ff).