Widget disappearing in some cases & messages showing being sent twice

Incident Report for Gorgias

Resolved

This incident has been resolved.

Posted Feb 23, 2023 - 23:05 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Feb 23, 2023 - 21:25 UTC

Update

We are continuing to investigate this issue.

Posted Feb 23, 2023 - 19:38 UTC

Investigating

We are currently investigating this issue.

Posted Feb 23, 2023 - 19:37 UTC

This incident affected: Helpdesk Clusters (us-east1-635c, us-east4-65cd, us-east1-2607, aus-southeast1-fcb9, europe-west3-86c1, us-central1-d8ff, us-east4-5f09, europe-west1-c511) and Helpdesk (Web App).