This incident has been resolved. All events have been recovered
Posted Jun 05, 2026 - 11:25 UTC
Update
The issue has been resolved, and the service is operating normally again. We are currently reprocessing historical events to fully complete the incident resolution.
Posted Jun 04, 2026 - 20:43 UTC
Monitoring
The issue has been resolved, and the service is operating normally again. We are currently reprocessing historical events to fully complete the incident resolution.
Posted Jun 04, 2026 - 20:37 UTC
Identified
The issue has been resolved, and the service is operating normally again. We are currently reprocessing historical events to fully complete the incident resolution.
Posted Jun 04, 2026 - 20:37 UTC
Update
We've identified the issue. Incoming messages and conversations were not affected and continued to work normally throughout the incident.
The issue was limited to a background billing process, which briefly delayed some subscription and invoice updates. No data was lost, and the delayed updates are being processed automatically.
A fix is currently rolling out, and we're monitoring the system until the issue is fully resolved.
Posted Jun 04, 2026 - 16:52 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Jun 04, 2026 - 16:51 UTC
Identified
We're investigating delays in receiving and processing new incoming messages across channels. No messages are being lost, and all affected messages will be processed once the issue is resolved. Sending messages and handling of existing conversations remain unaffected.
Posted Jun 04, 2026 - 16:06 UTC
This incident affected: Helpdesk Integrations (Email) and Chargebee Accounting Services.