Facebook integrations experiencing issues due to Facebook downtime

Incident Report for Gorgias

Resolved

This incident has been resolved.

Posted Oct 04, 2021 - 19:17 PDT

Monitoring

We are starting to see signs of recovery and we are monitoring the situation.

Posted Oct 04, 2021 - 15:41 PDT

Investigating

We are currently investigating an issue affecting all of the Facebook integrations, due to an apparent complete downtime of the Facebook platform.

Posted Oct 04, 2021 - 08:54 PDT

This incident affected: Helpdesk Integrations (Facebook Posts & Comments, Instagram comments, Facebook Messenger, Instagram Direct Messages).