Live update in helpdesk is not working

Incident Report for Gorgias

Resolved

This incident has been resolved.
Posted Aug 02, 2024 - 10:02 UTC

Identified

We identified the source of the issue as an unplanned upgrade from one of our providers. We're actively working on upgrading all other regions proactively to minimize future disruption.
Posted Aug 02, 2024 - 07:51 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Aug 02, 2024 - 06:26 UTC

Update

Live update in helpdesk is not working
Posted Aug 02, 2024 - 06:04 UTC

Investigating

We are currently investigating this issue.
Posted Aug 02, 2024 - 06:00 UTC