Helpdesk is experiencing an outage
Incident Report for Gorgias

In our effort to bring you a more performant and stable helpdesk, we have been hard at work making some big changes behind the scenes. The cause for this downtime, which was limited to one cluster, is related to that work.

The length of the outage was because the problem that occurred was new to us and the large main database required some time to recover.

We are confident in what the root cause was so we do not expect this to happen again. We sincerely apologize for the inconvenience.

Posted Aug 29, 2022 - 12:07 PDT

This incident has been resolved.
Posted Aug 26, 2022 - 13:55 PDT
We are continuing to monitor for any further issues.
Posted Aug 26, 2022 - 13:43 PDT
A fix has been implemented and we are monitoring the results.
Posted Aug 26, 2022 - 13:35 PDT
The issue has been identified and a fix is being implemented.
Posted Aug 26, 2022 - 13:27 PDT
We are currently investigating this issue.
Posted Aug 26, 2022 - 12:37 PDT
This incident affected: Helpdesk (REST API, Web App, Mobile Apps) and Helpdesk Clusters (us-east4-65cd).