Partial outage on Instagram ads comments

Incident Report for Gorgias

Resolved

This incident has been resolved.

Posted May 09, 2022 - 12:12 PDT

Identified

The issue has been identified and a fix is being implemented.

Posted May 09, 2022 - 08:11 PDT

Investigating

Some of Instagram ads comments are missing to pull to Gorgias due a Facebook API limitation.

Posted May 09, 2022 - 07:39 PDT

This incident affected: Helpdesk Clusters (us-east1-2607) and Helpdesk Integrations (Instagram comments).