Impossible to login via Office 365 SSO

Incident Report for Gorgias

Resolved

The incident has been resolved.
Posted Jun 01, 2023 - 15:43 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jun 01, 2023 - 15:31 UTC

Identified

We identified an issue with SSO via Office 365. We are working on a fix.
Posted Jun 01, 2023 - 14:30 UTC
This incident affected: Helpdesk Clusters (us-east1-635c, us-east4-65cd, us-east1-2607, aus-southeast1-fcb9, europe-west3-86c1, us-central1-d8ff, us-east4-5f09, europe-west1-c511, us-central1-c433) and Helpdesk (Web App).