Degraded performances

Incident Report for Gorgias

Resolved

This incident has been resolved, we apologize for any inconvenience and impact on your business operations. We will be releasing a post-mortem within the week.
Posted 2 years ago. Feb 03, 2023 - 21:48 UTC

Monitoring

We applied a fix to our networking configurations as of 20:30 UTC to restore full traffic to the API. We are monitoring the situation
Posted 2 years ago. Feb 03, 2023 - 21:10 UTC

Identified

We have identified the issue causing a degraded web experience. Message ingest and processing of rules are unaffected at this time.

We apologize for the inconvenience this has caused, we are working hard at restoring performance.
Posted 2 years ago. Feb 03, 2023 - 20:26 UTC

Investigating

We are currently investigating this issue.
Posted 2 years ago. Feb 03, 2023 - 18:42 UTC
This incident affected: Helpdesk (REST API, Web App, Mobile Apps) and Helpdesk Clusters (us-east1-2607).