Increase in latency and error rate

Incident Report for Gorgias

Resolved

This incident has been resolved.

Posted May 02, 2022 - 13:09 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 02, 2022 - 11:41 PDT

Identified

The issue has been identified and a fix is being implemented.

Posted May 02, 2022 - 11:15 PDT

Investigating

We are currently investigating an issue regarding an increase in latency and error rate.

Posted May 02, 2022 - 10:25 PDT

This incident affected: Helpdesk Clusters (us-central1-d8ff).