Live ticket updates

Incident Report for Gorgias

Resolved

This incident has been resolved.

Posted Jan 26, 2023 - 11:57 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jan 26, 2023 - 11:32 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Jan 26, 2023 - 10:30 UTC

Update

We are continuing to investigate this issue.

Posted Jan 26, 2023 - 10:26 UTC

Investigating

Some users experience problems regarding live ticket updates. We're currently investigating this issue.

Posted Jan 26, 2023 - 10:23 UTC

This incident affected: Helpdesk Clusters (us-east1-635c, us-east4-65cd, us-east1-2607, aus-southeast1-fcb9, europe-west3-86c1, us-central1-d8ff, us-east4-5f09, europe-west1-c511) and Helpdesk (Web App).