High error rate on incoming integration messages
Incident Report for
Gorgias
Resolved
This incident has been resolved.
Posted
Aug
16
,
2021
-
21:17
UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted
Aug
16
,
2021
-
19:26
UTC
Investigating
We are currently investigating this issue.
Observed user impact: messages incoming are delayed
Posted
Aug
16
,
2021
-
19:17
UTC
This incident affected: Helpdesk Integrations (Email, Gmail, Outlook, Live Chat, Smooch Core API, Facebook Posts & Comments, Instagram comments, Shopify integration, Shopify API & Mobile, Aircall Public API, Aircall Aircall Apps, Stripe API, Facebook Messenger, ReCharge integration, Native Phone, Instagram Direct Messages).
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