Instagram Direct Messages receiving slowed down

Incident Report for Gorgias

Resolved

This incident has been resolved.

Posted Oct 17, 2022 - 07:47 PDT

Identified

We have identified the culprit and we are working on a solution for it.

Posted Oct 17, 2022 - 04:44 PDT

Investigating

We are currently investigating an issue where Instagram DMs receiving is potentially slowed down for a subset of our customers.

Posted Oct 17, 2022 - 03:45 PDT

This incident affected: Helpdesk Integrations (Instagram Direct Messages).