Instagram Direct Messages receiving slowed down

Incident Report for Gorgias

Resolved

This incident has been resolved.
Posted Oct 17, 2022 - 14:47 UTC

Identified

We have identified the culprit and we are working on a solution for it.
Posted Oct 17, 2022 - 11:44 UTC

Investigating

We are currently investigating an issue where Instagram DMs receiving is potentially slowed down for a subset of our customers.
Posted Oct 17, 2022 - 10:45 UTC
This incident affected: Helpdesk Integrations (Instagram Direct Messages).