Outlook outage

Incident Report for Gorgias

Resolved

This incident has been resolved.

Posted Mar 16, 2021 - 09:48 UTC

Monitoring

The Microsoft 365 team indicates that services are showing decreasing error rates in telemetry. They will continue to monitor service health status.

More details here: https://twitter.com/MSFT365Status/status/1371581388508573698

Posted Mar 15, 2021 - 23:14 UTC

Identified

The Microsoft 365 team identified an issue with a recent change to an authentication system. They are rolling back the update to mitigate impact. They will provide an ETA as soon as one becomes available.

More details here: https://twitter.com/MSFT365Status

Posted Mar 15, 2021 - 20:51 UTC

Investigating

The Microsoft 365 team is investigating an issue with multiple M365 services. More details here: https://twitter.com/MSFT365Status/status/1371546946263916545

You can follow the status on their Twitter account: https://twitter.com/MSFT365Status

Posted Mar 15, 2021 - 19:49 UTC

This incident affected: Helpdesk Integrations (Outlook).