Customer search results is outdated on cluster us-east1-635c

Incident Report for Gorgias

Resolved

This incident has been resolved. Customer search results are up- to-date

Posted Dec 18, 2024 - 21:32 PST

Monitoring

A fix has been implemented and we are monitoring the results. Customer search still have some delay, but the delay is descreasing.

Posted Dec 18, 2024 - 16:32 PST

Identified

We have identified the issue. We are working on processing recent data.

Posted Dec 18, 2024 - 14:40 PST

Investigating

We are currently investigating this issue.

Posted Dec 18, 2024 - 12:34 PST

This incident affected: Helpdesk Clusters (us-east1-635c).