Customer search results is outdated on cluster us-east1-635c

Incident Report for Gorgias

Resolved

This incident has been resolved. Customer search results are up- to-date

Posted Dec 19, 2024 - 05:32 UTC

A fix has been implemented and we are monitoring the results. Customer search still have some delay, but the delay is descreasing.

Posted Dec 19, 2024 - 00:32 UTC

We have identified the issue. We are working on processing recent data.

Posted Dec 18, 2024 - 22:40 UTC

We are currently investigating this issue.

Posted Dec 18, 2024 - 20:34 UTC

This incident affected: Helpdesk Clusters (us-east1-635c).