Replication lag between Helpdesk database and search engine leads to outdated search results in the customers search feature.

Incident Report for Gorgias

Resolved

This incident has been resolved.

Posted Nov 12, 2022 - 00:47 PST

Monitoring

The fix is implemented and we are monitoring the results.

Posted Nov 12, 2022 - 00:23 PST

Update

We are continuing to work on a fix for this issue.

Posted Nov 11, 2022 - 22:39 PST

Identified

Applying the fix requires the critical maintenance, the cluster will not be available for a traffic in the following 20 minutes.

Posted Nov 11, 2022 - 22:04 PST

Investigating

Customers search returns delayed results on us-east4-65cd cluster.

Posted Nov 11, 2022 - 19:24 PST

This incident affected: Helpdesk (REST API) and Helpdesk Clusters (us-east4-65cd).