Outgoing messages delays for some clusters

Incident Report for Gorgias

Resolved

Everything is back to normal.
Posted Sep 29, 2022 - 11:11 UTC

Monitoring

Everything should be back to normal. We are still monitoring this issue.
Posted Sep 29, 2022 - 08:49 UTC

Investigating

We are currently investigating this issue.
Posted Sep 29, 2022 - 08:02 UTC
This incident affected: Helpdesk Integrations (Email, Outlook, Live Chat, Smooch Core API, Facebook Posts & Comments, Shopify integration, Facebook Messenger, ReCharge integration, Yotpo) and Helpdesk Clusters (us-east1-635c).