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Incident Report for Gorgias

Resolved

This incident has been resolved.

Posted May 11, 2023 - 15:17 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 11, 2023 - 15:10 PDT

Identified

The issue has been identified and a fix is being implemented.

Posted May 11, 2023 - 15:05 PDT

Investigating

We are currently investigating this issue.

Posted May 11, 2023 - 14:42 PDT

This incident affected: Helpdesk (REST API, Web App, Mobile Apps) and Helpdesk Clusters (us-east4-65cd).