Gorgias unvailable for a portion of our customers
Incident Report for
Gorgias
Resolved
This incident has been resolved.
Posted
Jun
29
,
2020
-
12:32
PDT
Update
We're slowly recovering after the downtime. The helpdesk is available, but it's a bit slow because we're currently consuming all of the events that happened during the downtime. We'll post an update here soon.
Posted
Jun
29
,
2020
-
11:28
PDT
Identified
This issue is due to an ongoing Google Cloud issue:
https://status.cloud.google.com/incident/cloud-networking/20005
. We're monitoring their progress to resolve this issue and will keep you updated as soon as possible.
Posted
Jun
29
,
2020
-
08:47
PDT
Investigating
The Gorgias platform is completely unavailable for a portion of our customers. We're currently investigating.
Posted
Jun
29
,
2020
-
08:04
PDT
This incident affected: Helpdesk (REST API, Web App, Mobile Apps).
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