This incident has been resolved.

We're slowly recovering after the downtime. The helpdesk is available, but it's a bit slow because we're currently consuming all of the events that happened during the downtime. We'll post an update here soon.

This issue is due to an ongoing Google Cloud issue: https://status.cloud.google.com/incident/cloud-networking/20005. We're monitoring their progress to resolve this issue and will keep you updated as soon as possible.

The Gorgias platform is completely unavailable for a portion of our customers. We're currently investigating.