Gorgias unvailable for a portion of our customers

Incident Report for Gorgias

Resolved

This incident has been resolved.

Posted Jun 29, 2020 - 19:32 UTC

Update

We're slowly recovering after the downtime. The helpdesk is available, but it's a bit slow because we're currently consuming all of the events that happened during the downtime. We'll post an update here soon.

Posted Jun 29, 2020 - 18:28 UTC

Identified

This issue is due to an ongoing Google Cloud issue: https://status.cloud.google.com/incident/cloud-networking/20005. We're monitoring their progress to resolve this issue and will keep you updated as soon as possible.

Posted Jun 29, 2020 - 15:47 UTC

Investigating

The Gorgias platform is completely unavailable for a portion of our customers. We're currently investigating.

Posted Jun 29, 2020 - 15:04 UTC

This incident affected: Helpdesk (REST API, Web App, Mobile Apps).