We are continuing to monitor for any further issues.
Posted Jan 02, 2025 - 10:20 PST
Monitoring
We identified the issue as coming from a change on the Web front component. We invite users to refresh their page to get the latest version of the app which will solve the issues observed with the search and views features.
Posted Jan 02, 2025 - 09:55 PST
Investigating
We are currently investigating this issue.
Posted Jan 02, 2025 - 09:22 PST
This incident affected: Helpdesk (REST API, Web App, Mobile Apps) and Helpdesk Clusters (us-east1-635c, us-east4-65cd, us-east1-2607, aus-southeast1-fcb9, europe-west3-86c1, us-central1-d8ff, us-east4-5f09, europe-west1-c511, us-central1-c433, us-east1-c94b).