Microsoft Graph API issue affects outlook integration

Incident Report for Gorgias

Resolved

This incident has been resolved.

Posted Nov 12, 2020 - 09:47 PST

Update

We are continuing to monitor for any further issues.

Posted Nov 12, 2020 - 09:45 PST

Monitoring

We have deployed the fix and now monitor the issues.

Posted Nov 12, 2020 - 06:29 PST

Identified

Some messages appear in draft folder of mailbox that was used for integration.
We are working on the fix.

Posted Nov 11, 2020 - 14:49 PST

This incident affected: Helpdesk Integrations (Outlook).