Microsoft Graph API issue affects outlook integration
Incident Report for Gorgias
This incident has been resolved.
Posted Nov 12, 2020 - 09:47 PST
We are continuing to monitor for any further issues.
Posted Nov 12, 2020 - 09:45 PST
We have deployed the fix and now monitor the issues.
Posted Nov 12, 2020 - 06:29 PST
Some messages appear in draft folder of mailbox that was used for integration.
We are working on the fix.
Posted Nov 11, 2020 - 14:49 PST
This incident affected: Helpdesk Integrations (Outlook).