Microsoft Graph API issue affects outlook integration

Incident Report for Gorgias

Resolved

This incident has been resolved.
Posted Nov 12, 2020 - 17:47 UTC

Update

We are continuing to monitor for any further issues.
Posted Nov 12, 2020 - 17:45 UTC

Monitoring

We have deployed the fix and now monitor the issues.
Posted Nov 12, 2020 - 14:29 UTC

Identified

Some messages appear in draft folder of mailbox that was used for integration.
We are working on the fix.
Posted Nov 11, 2020 - 22:49 UTC
This incident affected: Helpdesk Integrations (Outlook).
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