Images and Attachments may not be working properly

Incident Report for Gorgias

Resolved

This incident has been resolved.

Posted Sep 28, 2021 - 19:25 UTC

A fix has been implemented and we are monitoring the results.

Posted Sep 28, 2021 - 18:59 UTC

The issue has been identified and a fix is being implemented.

Posted Sep 28, 2021 - 18:59 UTC

There is an abnormal amount of traffic relating to images and attachments which is causing degraded performance. We're currently working on a fix.

Posted Sep 28, 2021 - 18:32 UTC

This incident affected: Helpdesk (REST API, Web App, Mobile Apps).