Request latency is increased
Incident Report for Gorgias
This incident has been resolved.
Posted Jul 08, 2021 - 09:38 PDT
A fix has been implemented and we are monitoring the results.
Posted Jul 08, 2021 - 09:36 PDT
We are continuing to investigate this issue.
Posted Jul 08, 2021 - 09:09 PDT
We are currently investigating an issue where some customers may be experiencing increased latencies. This is limited to a single region in Europe. We will provide updates as they are available.
Posted Jul 08, 2021 - 09:07 PDT
This incident affected: Helpdesk (REST API, Web App) and Helpdesk Clusters (europe-west3-86c1).