Degraded Voice performance

Incident Report for Gorgias

Resolved

This incident has been resolved.
Posted Nov 05, 2026 - 15:57 UTC

Monitoring

A fix has been deployed and calls and SMS are recovering. We’re monitoring the results.
Posted Nov 05, 2026 - 15:44 UTC

Identified

We’re experiencing issues with incoming and outgoing calls. Calls may fail to connect to agents, and outgoing calls may show an error. We’ve identified the cause and are deploying a fix.
Posted Nov 05, 2026 - 14:39 UTC