We are pleased to inform you that the incident affecting AI Agent has been resolved. The issue was caused by a third-party outage, which resulted in a high handover rate.
The third-party has since resolved the outage, and all services are now functioning normally. We appreciate your patience during this time and are committed to ensuring a reliable experience moving forward.
Thank you for your understanding.
Posted Jul 03, 2025 - 16:58 UTC
Investigating
We are currently experiencing a high error rate in the knowledge recommender service. Many requests to the system are failing due to an outage with a third-party hosting service. Our team is actively investigating this matter.
Posted Jul 03, 2025 - 15:50 UTC
Identified
We are currently experiencing a high AI Agent handover rate due to a third-party outage. Our team is actively investigating this matter.