Delay in processing ticket rules
Incident Report for
Gorgias
Resolved
This incident has been resolved.
Posted
Jul
20
,
2023
-
15:10
UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted
Jul
20
,
2023
-
14:03
UTC
Investigating
We are currently investigation an issue with processing ticket rules
Posted
Jul
20
,
2023
-
13:45
UTC
This incident affected: Helpdesk (REST API, Web App, Mobile Apps) and Helpdesk Clusters (us-east1-635c).
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