Delay in processing ticket rules

Incident Report for Gorgias

Resolved

This incident has been resolved.
Posted Jul 20, 2023 - 15:10 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jul 20, 2023 - 14:03 UTC

Investigating

We are currently investigation an issue with processing ticket rules
Posted Jul 20, 2023 - 13:45 UTC
This incident affected: Helpdesk (REST API, Web App, Mobile Apps) and Helpdesk Clusters (us-east1-635c).