Increased error rates
Incident Report for Gorgias
This incident has been resolved.
Posted Sep 15, 2022 - 15:05 PDT
We are continuing to monitor for any further issues.
Posted Sep 15, 2022 - 14:06 PDT
We have finalized a rollout of fixes to affected networking devices and are monitoring results
Posted Sep 15, 2022 - 14:00 PDT
We are having an issue with increased error rates in all clusters, we have identified the cause and are working towards restoring full functionality.
Posted Sep 15, 2022 - 13:47 PDT
This incident affected: Helpdesk (REST API, Web App, Mobile Apps) and Helpdesk Clusters (us-east1-635c, us-east4-65cd, us-east1-2607, aus-southeast1-fcb9, europe-west3-86c1, us-central1-d8ff, us-east4-5f09, europe-west1-c511).