This incident has been resolved on instagram side. The webhooks are working as normal.
Posted Jul 12, 2024 - 09:19 UTC
Identified
Currently, some of the instagram accounts are not receiving webhooks for the DM's. This is due to an outage on Meta side https://metastatus.com/ig-messenger.
Posted Jul 12, 2024 - 03:30 UTC
This incident affected: Helpdesk Integrations (Instagram Direct Messages).