Issues receiving/sending emails on some forwarding integrations

Incident Report for Gorgias

Resolved

Everything is back to normal.

Posted Jun 15, 2022 - 12:17 PDT

Monitoring

There was a problem on Mailgun side which was fixed. We are monitoring the results now.

Posted Jun 15, 2022 - 06:18 PDT

Investigating

Mailgun, our email provider, is investigating the issue.

Posted Jun 14, 2022 - 16:28 PDT

Update

Mailgun is investigating the issue regarding sending emails.
Concerning incoming emails, we are currently discussing the issue with Mailgun.

Posted Jun 14, 2022 - 15:14 PDT

Identified

We are opening a bug report on Mailgun (our email service provider)

Posted Jun 14, 2022 - 14:34 PDT

Investigating

We are currently investigating this issue.

Posted Jun 14, 2022 - 14:13 PDT

This incident affected: Helpdesk Integrations (Email, Mailgun SMTP, Mailgun inbound email, Mailgun outbound email, Mailgun API).