Issues receiving/sending emails on some forwarding integrations

Incident Report for Gorgias

Resolved

Everything is back to normal.

Posted Jun 15, 2022 - 19:17 UTC

There was a problem on Mailgun side which was fixed. We are monitoring the results now.

Posted Jun 15, 2022 - 13:18 UTC

Mailgun, our email provider, is investigating the issue.

Posted Jun 14, 2022 - 23:28 UTC

Mailgun is investigating the issue regarding sending emails.
Concerning incoming emails, we are currently discussing the issue with Mailgun.

Posted Jun 14, 2022 - 22:14 UTC

We are opening a bug report on Mailgun (our email service provider)

Posted Jun 14, 2022 - 21:34 UTC

We are currently investigating this issue.

Posted Jun 14, 2022 - 21:13 UTC

This incident affected: Helpdesk Integrations (Email, Mailgun SMTP, Mailgun inbound email, Mailgun outbound email, Mailgun API).