Increased latency in the ai agent

Incident Report for Gorgias

Resolved

External LLM providers are facing high latency, affecting the time the AI Agent takes to respond.
Posted Sep 30, 2026 - 20:59 UTC

Identified

External LLM providers are facing high latency, affecting the time the AI Agent takes to respond.
Posted Sep 30, 2026 - 17:23 UTC

Monitoring

We’re monitoring the situation. The issue appears to be on the LLM provider’s side, and we’ll share updates as they become available
Posted Sep 30, 2026 - 17:21 UTC
This incident affected: Automate (AI Agent).