Increase latency and error rate for searches

Incident Report for Gorgias

Resolved

The necessary maintenance task to resolve this incident is over, everything is back to normal.

If you still encounter any issues or have a question please reach out to support@gorgias.com
Posted Jan 13, 2022 - 18:21 UTC

Update

The maintenance operation necessary to resolve those degraded performances is still running at this time, it may take another few hours to be entirely resolved
Posted Jan 13, 2022 - 11:12 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Jan 12, 2022 - 17:28 UTC
This incident affected: Helpdesk (REST API, Web App) and Helpdesk Clusters (us-east1-635c).