Disruptions in sending and receiving WhatsApp messages

Incident Report for Gorgias

Resolved

This incident has been resolved.
Posted Jul 19, 2023 - 22:38 UTC

Monitoring

Meta deployed a fix and messaging has recovered to normal.
Posted Jul 19, 2023 - 21:41 UTC

Identified

Meta is currently experiencing major disruption impacting receiving incoming messages and message delivery on Whatsapp.
More information available at https://metastatus.com/whatsapp-business-api
Posted Jul 19, 2023 - 20:56 UTC
This incident affected: Helpdesk Integrations (WhatsApp).