Increased latency and performance issues for some customers

Incident Report for Gorgias

Resolved

This incident has been resolved.
Posted Aug 09, 2022 - 20:12 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Aug 09, 2022 - 20:00 UTC

Investigating

We are currently investigating this issue.
Posted Aug 09, 2022 - 19:27 UTC
This incident affected: Helpdesk (REST API, Web App, Mobile Apps) and Helpdesk Clusters (us-central1-d8ff).
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