Increased latency and performance issues for some customers

Incident Report for Gorgias

Resolved

This incident has been resolved.

Posted Aug 09, 2022 - 13:12 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Aug 09, 2022 - 13:00 PDT

Investigating

We are currently investigating this issue.

Posted Aug 09, 2022 - 12:27 PDT

This incident affected: Helpdesk (REST API, Web App, Mobile Apps) and Helpdesk Clusters (us-central1-d8ff).