High latency and Helpdesk Errors
Incident Report for
Gorgias
Resolved
This incident has been resolved.
Posted
Dec
17
,
2024
-
19:46
PST
Monitoring
Fixes have been applied and we are monitoring this situation.
We are processing a backlog of Shopify integration data for a small subset of customers, with a resolution ETA of 2h.
We apologize for any inconvenience this may have caused.
Posted
Dec
16
,
2024
-
23:52
PST
Identified
We have identified an issue causing delays in message processing and elevated error rates in our Helpdesk product.
We have fully recovered for 80% of affected customers, and are working to recover the remaining subset of traffic.
We will provide further updates as soon as they are available.
Posted
Dec
16
,
2024
-
20:10
PST
Investigating
We are currently investigating this issue. You may not be affected.
Posted
Dec
16
,
2024
-
18:19
PST
This incident affected: Helpdesk Clusters (us-east1-635c, us-east1-2607, aus-southeast1-fcb9, europe-west3-86c1, us-central1-d8ff, us-east4-5f09, europe-west1-c511, us-central1-c433).
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