Outdated search results in ticket search feature

Incident Report for Gorgias

Resolved

This incident has been resolved.

Posted Apr 22, 2023 - 17:17 PDT

A fix has been implemented and we are monitoring the results.

Posted Apr 22, 2023 - 17:13 PDT

The issue has been identified and a fix is being implemented.

Posted Apr 22, 2023 - 16:25 PDT

A fix has been implemented and we are monitoring the results.

Posted Apr 22, 2023 - 16:09 PDT

The issue has been identified and a fix is being implemented.

Posted Apr 22, 2023 - 16:08 PDT

We are currently investigating this issue.

Posted Apr 22, 2023 - 15:36 PDT

This incident affected: Helpdesk (REST API, Web App, Mobile Apps) and Helpdesk Clusters (us-central1-d8ff).