Live notifications (updates, agent activity, notifications) not working

Incident Report for Gorgias

Resolved

This incident has been resolved.

Posted Feb 20, 2024 - 21:18 PST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Feb 20, 2024 - 20:21 PST

Identified

One of our systems failed to come back up while doing a routine upgrade. We're working on getting it restarted.

Posted Feb 20, 2024 - 19:49 PST

Investigating

We are currently investigating this issue.

Posted Feb 20, 2024 - 19:27 PST

This incident affected: Helpdesk (Web App) and Helpdesk Clusters (us-east4-65cd).