Some Instagram comments may not be imported

Incident Report for Gorgias

Resolved

We have deployed a workaround to handle the issue, Instagram comments should now work again for every account
Posted Dec 20, 2018 - 00:31 UTC

Update

The bug has not been resolved and its impact has been growing; as of now, and since December the 12th at 7pm UTC, no Instagram comments are imported inside Gorgias anymore. We are still monitoring the bug on Facebook and will keep you updated as soon as it's fixed.
Posted Dec 18, 2018 - 22:58 UTC

Update

The bug has not been resolved and its impact has been growing; as of now, and since December the 12th at 7pm UTC, no Instagram comments are imported inside Gorgias anymore. We are still monitoring the bug on Facebook and will keep you updated as soon as it's fixed.
Posted Dec 18, 2018 - 22:50 UTC

Identified

Due to a Facebook bug (https://developers.facebook.com/support/bugs/295035354438453/), some Instagram comments may not be imported inside Gorgias. We're monitoring the bug on Facebook and will keep you updated as soon as it's fixed.
Posted Dec 03, 2018 - 23:46 UTC
This incident affected: Helpdesk Integrations (Instagram comments).
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