Too many requests error when trying to refresh a tab or login into the helpdesk

Incident Report for Gorgias

Resolved

This incident has been resolved.

Posted Nov 09, 2026 - 19:44 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 09, 2026 - 19:36 UTC

Update

We are continuing to work on a fix for this issue.

Posted Nov 09, 2026 - 19:24 UTC

Identified

Agents may experience 429 too many requests errors when refreshing the web app's page or trying to log in. We've identified the source of the issue and are working on a mitigation.

Posted Nov 09, 2026 - 19:18 UTC

This incident affected: Helpdesk (Web App).