A fix has been implemented and we are monitoring the results.
Posted Sep 22, 2025 - 16:37 UTC
Update
We are continuing to work on a fix for this issue.
Posted Sep 22, 2025 - 15:25 UTC
Identified
We’ve identified the root cause of the issue preventing agents from cancelling orders in Gorgias. Our engineering team is now implementing a fix.
We’ll share the next update in 2 hours or sooner once the fix is deployed.
Posted Sep 22, 2025 - 10:58 UTC
Investigating
We’re currently experiencing an issue where agents are unable to cancel orders from Gorgias. Our engineering team is actively investigating and working on a fix.
We’ll provide the next update in 2 hours or sooner if we have more information.
Posted Sep 22, 2025 - 09:15 UTC
This incident affected: Helpdesk Integrations (Shopify integration).