Replication lag between Helpdesk database and search engine leads to outdated search results in the customers search feature.

Incident Report for Gorgias

Resolved

This incident has been resolved.

Posted Dec 19, 2022 - 19:49 PST

Identified

The issue has been identified and a fix is being implemented.

Posted Dec 19, 2022 - 16:32 PST

This incident affected: Helpdesk (REST API, Web App, Mobile Apps) and Helpdesk Clusters (us-east1-635c, us-east1-2607).