Partial Email outage

Incident Report for Gorgias

Resolved

This incident has been resolved.
Posted Aug 20, 2023 - 09:00 PDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Aug 20, 2023 - 08:52 PDT

Investigating

One of our email providers, Sendgrid, is experiencing disruptions at the moment which makes some of our email integrations malfunction.
We are investigating this issue.
Posted Aug 20, 2023 - 02:41 PDT
This incident affected: Helpdesk Integrations (Email).