Inbound emails for some Outlook integrations imported with a delay
Incident Report for Gorgias
An import of all the emails that may have been missed by the affected integrations during the weekend has been completed.
Posted Oct 30, 2023 - 14:27 PDT
We've identified an issue in our Outlook notifications subscriptions renewal logic that could have caused inbound emails to not have been imported starting from Saturday 6pm. We've implemented a fix, any new emails should now be imported correctly, and are now working on the recovery of the emails that may have been missed during the weekend.
Posted Oct 30, 2023 - 05:52 PDT
This incident affected: Helpdesk Integrations (Outlook).