Outlook tickets might be created with some delay

Incident Report for Gorgias

Resolved

This incident has been resolved.

Posted Oct 12, 2021 - 10:54 UTC

Update

We had an open conversation with Microsoft support but unfortunately we couldn’t find the root cause of the issue as everything started to work again as intended.

Posted Oct 12, 2021 - 10:53 UTC

Identified

We sometimes receive some notifications from Outlook with a delay when a new email is received, which results in tickets being created with a delay. The Outlook team identified an issue that might be related and have begun building a fix, more details on their status page: https://portal.office.com/servicestatus and https://portal.office.com/Adminportal/Home#/servicehealth

Posted Sep 22, 2021 - 14:29 UTC

This incident affected: Helpdesk Integrations (Outlook).