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Incident Report for Gorgias

Resolved

This incident has been resolved.

Posted May 05, 2023 - 03:54 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 05, 2023 - 03:19 PDT

Identified

The issue has been identified and a fix is being implemented.

Posted May 05, 2023 - 02:17 PDT

Investigating

We are currently investigating this issue.

Posted May 05, 2023 - 01:22 PDT

This incident affected: Helpdesk (REST API, Web App, Mobile Apps) and Helpdesk Clusters (europe-west3-86c1).