Agents not connected to forwarded calls
Incident Report for Gorgias
This incident has been resolved.
Posted Mar 26, 2024 - 13:16 PDT
A working version has been deployed, we are monitoring the results.
Posted Mar 26, 2024 - 12:49 PDT
We are currently experiencing an issue with agents not being connected for forwarded calls after pressing 1.
We have identified the source and we are deploying a working version.
Posted Mar 26, 2024 - 11:58 PDT
This incident affected: Helpdesk Integrations (Native Phone).