AI Agent – Knowledge Base Degradation

Incident Report for Gorgias

Resolved

This incident has been resolved.

Posted Feb 28, 2026 - 17:59 UTC

Monitoring

We are currently experiencing a degradation affecting our AI Agent's ability to fetch and search knowledge base content. As a result, the AI Agent may struggle to retrieve relevant articles and provide accurate responses.

Posted Feb 28, 2026 - 16:47 UTC