Resolved -
Everything should be working normally now on facebook comments.
Apr 25, 06:39 PDT
Monitoring -
The incident has been resolved from Meta, we're monitoring to see if everything is back to normal
Apr 25, 05:58 PDT
Identified -
Facebook has reported on their status page some issues with their apis https://metastatus.com/. You might have some issues receiving comments from Facebook and Instagram into Gorgias. We'll monitor the issue and get back to you
Apr 25, 03:08 PDT
Resolved -
The issue has been resolved. Everything should be back to normal. The webhooks were just delayed so no data has been lost
Apr 23, 02:10 PDT
Monitoring -
A fix has been implemented by BigCommerce and they are monitoring the results (https://status.bigcommerce.com/). We're also monitoring from our side and we saw that we started receiving back the data. If all is ok after 1 hour, we will consider this incident as resolved.
Apr 23, 01:27 PDT
Investigating -
We are currently not receiving webhooks from BigCommerce, We're investigating the issue and contacted BigCommerce for this. In the meantime you might not receive new information from BigCommerce
Apr 23, 00:25 PDT
Resolved -
This incident has been resolved.
Apr 23, 01:47 PDT
Update -
We are continuing to work on a fix for this issue.
Apr 23, 01:25 PDT
Identified -
We have detected potential inconsistencies in the ticket statistics data for the period April 20th to April 21st. We are recomputing the statistics, so the data may be incomplete until the process is finished.
Apr 23, 00:21 PDT
Identified -
Our Phone provider is currently experiencing a critical incident affecting inbound and outbound calls. You may track the incident here: https://status.twilio.com/incidents/5b8wmb5djj4g .
Apr 22, 08:41 PDT