Completed -
The scheduled maintenance has been completed.
Mar 27, 00:30 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 00:00 PDT
Scheduled -
On Wednesday, March 27th, 2024, between 07:00 and 09:00 UTC time, for up to 45min, customers in our North America region may experience interruptions or limited availability while we upgrade our databases. This proactive measure is designed to continue improving the reliability, redundancy, and performance across the infrastructure of our services.
Due to the nature of these changes we will be rolling them out across our regions progressively over the month of March and April.
If you receive an upcoming maintenance banner in the Helpdesk your account is impacted for this wave.
We appreciate your understanding and if you have any other questions please reach out to our Support team via email or on our website.
Mar 21, 10:48 PDT
Resolved -
This incident has been resolved.
Mar 26, 13:16 PDT
Monitoring -
A working version has been deployed, we are monitoring the results.
Mar 26, 12:49 PDT
Identified -
We are currently experiencing an issue with agents not being connected for forwarded calls after pressing 1. We have identified the source and we are deploying a working version.
Mar 26, 11:58 PDT
Resolved -
This incident has been resolved.
Mar 22, 13:01 PDT
Monitoring -
The potential fix has been shipped. After reloading the page, the banner `can't connect to the live updates` should disappear.
To the agents who still see banner, it is recommended to try another browser and see if the issue persists. If it doesn't persist with the other browser, then closing original browser and re-opening Gorgias should fix the issue.
Mar 22, 11:38 PDT
Update -
We are continuing to investigate this issue.
Mar 22, 10:34 PDT
Investigating -
We are seeing reports of an issue that some agents are not getting the live updates. We are actively investigating this issue.
Mar 22, 10:34 PDT
Completed -
The scheduled maintenance has been completed.
Mar 19, 18:52 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 18:30 PDT
Scheduled -
On Wednesday, March 20th, 2024, between 01:30 and 03:30 UTC time, for up to 45min, customers in our Europe region may experience interruptions or limited availability while we upgrade our databases. This proactive measure is designed to continue improving the reliability, redundancy, and performance across the infrastructure of our services.
Due to the nature of these changes we will be rolling them out across our regions progressively over the month of March.
If you receive an upcoming maintenance banner in the Helpdesk your account is impacted for this wave.
We appreciate your understanding and if you have any other questions please reach out to our Support team via email or on our website.
Mar 14, 11:48 PDT